Expertise at AMH: Stacey Woolford's Proactive Approach to Healthcare Solutions
Backed by a team of dedicated experts, Atlas McNeil Healthcare (AMH) emerges as a beacon of innovation and personalized service in the dynamic realm of healthcare solutions.
Meet Stacey Woolford, a Healthcare Specialist at AMH in Adelaide. With over two decades of diverse experience, Stacey embodies dedication and expertise. Join us as we delve into her insights into healthcare sector, navigating challenges and trends with finesse.
Q: What is your career background that makes you so suited to being an Atlas McNeil healthcare specialist?
With over 20 years of diverse experience across customer-focused roles, Stacey Woolford brings a unique perspective to her role at AMH. Her journey began with AMH's Customer Service Team, providing her with invaluable insights into the company's ethos and products. This foundation was further fortified during her tenure as a Business Development Manager, where she honed her skills in sales and relationship building. Today, Stacey's expertise lies in leveraging her broad network and strong relationships to cater to the unique needs of her clients.
Q: Tell us about your role with Atlas McNeil Healthcare. What is your area of expertise?
As an Account Manager and Healthcare Specialist, Stacey's domain encompasses the Primary Care sector, serving a diverse clientele ranging from medical centres to educational institutions and beyond. While she humbly admits to not being an expert in every field, Stacey's commitment to her clients shines through her dedication to learning and problem-solving. Her role extends beyond mere transactions, focusing on understanding client requirements, personalizing experiences, and offering tailored solutions.
Q: What most do you like about your role and why?
For Stacey, the allure of her role lies in its ever-changing nature. The variation keeps her engaged and challenged, whether she's sourcing new products or adapting to evolving customer needs. However, the true joy lies in building lasting relationships and delivering outstanding customer service, a sentiment that fuels her sense of accomplishment.
Q: When you started with AMH what most surprised you?
Embracing a new role at AMH, Stacey was pleasantly surprised by the realization that success transcends product knowledge. Despite initial apprehensions about her lack of medical background, Stacey discovered that honesty, reliability, and proactive communication are the cornerstones of effective customer service.
Q: What are some of the challenges the market is facing?
The healthcare market grapples with rising costs, staff shortages, and technological advancements, placing immense pressure on professionals and institutions alike. Stacey recognizes the need for cost-effective solutions and proactive support to navigate these challenges effectively.
Q: What are your main priorities for 2024?
Returning from maternity leave, Stacey's foremost priority is reconnecting with her clients and nurturing relationships. With a keen focus on understanding their evolving needs and providing seamless support, she aims to lay a strong foundation for the year ahead.
Q: What do you expect the big industry trends to be of 2024?
As technology continues to reshape the healthcare landscape, Stacey anticipates significant strides in AI integration and virtual health solutions. The emphasis on personalized care and cost-effective innovations is poised to drive industry trends in the coming year.
Q: What’s the biggest challenge facing the customers in the industry?
Staff shortages and cost pressures loom large, placing strain on healthcare professionals and institutions. Stacey emphasizes the importance of flexibility, understanding, and proactive communication in supporting her clients through these turbulent times.
Q: What’s the biggest lesson you’ve learned over the past 12-18 months?
In an industry defined by constant change, effective communication emerges as the linchpin of success. Stacey's return from maternity leave underscored the significance of clear and proactive communication in fostering strong client relationships.
Q: Is there a message you’d like to share with your customers?
To her clients, both new and existing, Stacey extends a heartfelt promise of exceptional service and unwavering support. With a commitment to streamlining processes and lightening their load, she embarks on a journey of partnership and mutual success.
Stacey Woolford exemplifies the dedication and adaptability that define Atlas McNeil Healthcare. Armed with a wealth of experience and a passion for customer-centric solutions, she stands as a beacon of excellence in the healthcare landscape.
If you would like to contact Stacey or one of the Atlas McNeil Healthcare team, please do so HERE.
