Interview with Matt Golding: Commitment to Excellence and Innovation in Healthcare
Atlas McNeil Healthcare (AMH) stands out as a beacon in this regard, catering to the needs of nursing homes, hospitals, and medical centres with precision and care. To delve deeper into the expertise and commitment of the AMH team, we sat down with Matt Golding, the National Sales Manager for Australia.
Q. What is your career background that makes you so suited to being an Atlas McNeil healthcare specialist?
My journey has been intertwined with healthcare since my early twenties. Starting from various roles in warehouse management, customer service, and procurement, I've honed my skills for over two decades. This diverse experience has equipped me to lead our sales team effectively, ensuring a seamless experience for our valued customers.
Q. Tell us about your role with Atlas McNeil Healthcare? What is your area of expertise?
As the National Sales Manager, my role is multifaceted. Leading our sales team, supporting key accounts, and fostering collaboration across departments are my primary responsibilities. My expertise lies in delivering consistent and efficient solutions that prioritize customer satisfaction above all else.
Q. What most do you like about your role and why?
The variety in my role is truly invigorating. From engaging with customers and suppliers to tackling complex business challenges, every day presents a new opportunity to make a difference. I find immense satisfaction in problem-solving and helping our team navigate through various market dynamics.
Q. When you started with AMH, what most surprised you?
Joining AMH back in 2001, the merger with Atlas Healthcare in 2014 brought about a shift in dynamics. The transition to a more modern system was notable, along with the transformation of former competitors into colleagues. Despite the initial adjustment, the past decade has been marked by growth and unity.
Q. What are some of the challenges the market is facing?
International shipping disruptions and rising manufacturing costs pose significant challenges for the industry. Navigating through economic uncertainties while maintaining operational efficiency remains paramount for businesses.
Q. What are your main priorities for 2024?
Hitting budget targets is imperative, but talent retention holds equal importance. Fostering a conducive work environment and ensuring long-term employee satisfaction are key priorities. Operating within a competitive landscape while upholding our values is our commitment to the Atlas McNeil family.
Q. What do you expect the big industry trends to be in 2024?
Cost savings and sustainability initiatives are anticipated to drive industry trends. At Atlas McNeil, our focus on ethical sourcing and responsible supply chain practices reflects our dedication to these evolving trends.
Q. What’s the biggest challenge facing customers in the industry?
Reliable labor and cost reduction strategies are among the foremost challenges faced by customers. These factors resonate deeply within both personal and professional spheres, underscoring the need for innovative solutions.
Q. What’s the biggest lesson you’ve learned over the past 12-18 months?
The importance of gathering comprehensive information before forming opinions has been a significant lesson. Maintaining a patient approach and seeking clarity before drawing conclusions has been invaluable in navigating challenging situations.
Q. Is there a message you’d like to share with your customers?
Building lasting relationships based on mutual benefit is our ethos at Atlas McNeil. We strive to foster partnerships that transcend transactional boundaries, with a shared vision for growth and collaboration. Together, let's embark on a journey of sustained success and prosperity.
