.jpg)
At Atlas McNeil Healthcare (AMH), delivering tailored solutions and personalized service to healthcare and home care professionals isn't just a mission—it's a way of life.
As part of our commitment to showcasing the depth of knowledge within our team, we've had the privilege of sitting down with Emily Gomulka, AMH's Healthcare Account Manager based in Brisbane since 2019.
Unravelling a Career Path
A seasoned professional with over 20 years of experience, Emily Gomulka brings a wealth of expertise to her role. With 13 years dedicated to the Healthcare/Aged Care industry, Emily's journey is steeped in customer service, business sales, and account management. Her passion for finding solutions resonates deeply, making her an invaluable asset to her clients.
Navigating the Role with Finesse
In her role as a Healthcare Account Manager, Emily's focus extends beyond mere transactions. She excels in providing comprehensive support to clients, encompassing education, stock management, and product information. Emily's expertise lies in wound dressings, pressure injury prevention, oral hygiene, and stockroom organization, making her a versatile and indispensable partner.
Finding Fulfillment in Service
For Emily, the essence of fulfillment lies in serving her clients and making their lives easier. The dynamic nature of her role ensures that no two days are alike, offering a diverse range of challenges and opportunities. Whether it's problem-solving or offering education, Emily finds joy in leaving a positive impact on her clients' journey.
Surprises and Learnings
Transitioning to Atlas McNeil, Emily was pleasantly surprised by the emphasis on extensive support and education provided to customers. The collaborative atmosphere and the dedication to customer success stood out, reflecting AMH's commitment beyond mere transactions.
Navigating Market Challenges
In the face of overseas shipping delays and rising costs, the market grapples with the need for cost-effective solutions. Emily highlights the importance of offering alternatives and adapting to changing market dynamics to ensure seamless operations.
Setting Priorities for Growth
In the coming year, Emily remains steadfast in her commitment to supporting and growing aged care groups. Embracing virtual education initiatives, she aims to enhance accessibility and empower nurses with knowledge.
Anticipating Industry Trends
As the Government stock of PPE concludes and overseas shipments face delays, Emily anticipates a surge in demand for PPE and a focus on supply chain resilience. Proactive communication and flexible solutions will be crucial in navigating industry shifts.
Addressing Customer Challenges
Staffing shortages pose a significant challenge, particularly in regional areas. Emily underscores the importance of flexibility in education and support to mitigate disruptions and ensure continuity of care.
Embracing Continuous Learning
Adaptability and continuous learning have been the cornerstone of Emily's journey. As the industry evolves, staying abreast of trends and expanding knowledge becomes paramount, ultimately enhancing client support and service delivery.
A Promise of Dedication
Emily's commitment to her clients is unwavering. With a promise of exceptional support and understanding, she stands ready to navigate challenges and empower facilities to thrive.
Emily Gomulka exemplifies the dedication and expertise that define Atlas McNeil Healthcare. With a steadfast commitment to customer success and a passion for continuous improvement, she embodies the ethos of service excellence.
If you would like to contact Emily or one of the Atlas McNeil Healthcare team, please do so HERE.
